Booking Confirmation and Travel Contract

1. Contracting Parties

1.1 Organiser

The package holiday is organized by:

ACS S.r.l. (Veditalia)

Registered Office	Via Villoresi 4, 20143 Milan, Italy
VAT No.	07277970963
Tax Code	07277970963
Certified Email (PEC)	[email protected]
Customer Support	[email protected]
Telephone	+39 02 45 37 06 60

Professional Liability Insurance

REVO Insurance S.p.A.

Policy No.	OX00078330
Model	[TO BE COMPLETED]

Insolvency Protection

[DETAILS TO BE COMPLETED]

1.2 Lead Traveler

Full Name	[FULL NAME]
Date of Birth	[DD/MM/YYYY]
Nationality	[NATIONALITY]
Country of Residence	[COUNTRY]
Address	[FULL ADDRESS]
Email	[EMAIL ADDRESS]
Telephone	[TELEPHONE NUMBER]

The Lead Traveler is the main contact for this booking.

Where a booking is made on behalf of more than one Traveler, the Lead Traveler is responsible for ensuring that relevant communications and contractual documents received from Veditalia are shared with the other Travelers included in the booking.

By making a booking on behalf of other Travelers, the Lead Traveler confirms that they are authorized to provide the information required to complete the booking and to act as the main contact for communications relating to it.

2. Booking Details

2.1 Booking Summary

Booking Reference	[BOOKING NUMBER]
Package Holiday	Italy in a Week
Confirmed tour language	[TO BE COMPLETED]
Number of Travelers	[X]
Departure Date	[DATE]
End Date	[DATE]
Duration	7 days / [6] nights or 12 days / 11 nights
Other confirmed extensions	[TO BE COMPLETED]
Selected Travel Protection Formula	☐ Standard · ☐ Flex
Number of Rooms	[X]
Room Configuration	[DOUBLE / TWIN / SINGLE / TRIPLE / MULTIPLE ROOMS / OTHER]
Occupancy	[DETAILS]
Booking Status	CONFIRMED – DEPARTURE SUBJECT TO MINIMUM GROUP SIZE

If the minimum number of participants is not reached, Veditalia may terminate the travel contract by notifying the Traveler at least 20 days before the scheduled start of the package, in accordance with the General Terms and Conditions and applicable law.

2.2 Specific Traveler Requests Accepted by Veditalia

The following specific requests have been expressly accepted by Veditalia as part of this booking:

[NONE / DETAILS OF ACCEPTED REQUESTS]

Only requests expressly recorded in this section or otherwise confirmed in writing by Veditalia form part of the contracted travel services.

Any other preferences or requests communicated by the Traveler will be treated as non-binding requests and remain subject to availability and the operational conditions of the relevant service providers.

2.3 Special Conditions Applicable to This Booking

The following special conditions apply specifically to this booking:

[NONE / DETAILS]

Any special condition recorded in this section forms part of this Booking Confirmation and Travel Contract and applies only to the booking identified above.

3. Your Package Holiday

3.1 Package Overview

The Traveler has booked the Italy in a Week package holiday for the dates specified in this Booking Confirmation and Travel Contract.

The package includes the travel services confirmed for this booking and described in the Travel Information and Technical Sheet.

Together, this Booking Confirmation and Travel Contract and the Travel Information and Technical Sheet provide details of the accommodation, transportation, activities, guided visits, meals and other services included in the booked package.

Any specific arrangement agreed after the booking has been made will become part of the package only where expressly confirmed in writing by Veditalia.

3.2 Group Size and Departure Requirements

Each departure of Italy in a Week is subject to a minimum of 12 confirmed Travelers.

Group size may vary by departure, up to a maximum of 30 Travelers.

If the minimum number of participants required to operate the departure is not reached, Veditalia may cancel the departure in accordance with the General Terms and Conditions and applicable law.

In this event, the Traveler will be informed within the applicable timeframe and will receive a full refund of all amounts paid for the canceled package.

Where another scheduled departure of the same tour is available, Veditalia may, at its discretion and subject to availability, offer the Traveler the opportunity to move the booking to that departure.

The Traveler is under no obligation to accept an alternative departure and may instead receive the applicable refund.

4. Travelers Included in This Booking

4.1 Traveler Details

The following Travelers are included in this booking:

Traveler 1

Full Name	[NAME]
Date of Birth	[DOB]
Nationality	[NATIONALITY]

Traveler 2

Full Name	[NAME]
Date of Birth	[DOB]
Nationality	[NATIONALITY]

Traveler 3

Full Name	[NAME]
Date of Birth	[DOB]
Nationality	[NATIONALITY]

4.2 Accuracy of Traveler Information

All names must match the valid identification documents that will be used for travel.

The Lead Traveler is responsible for reviewing the information contained in this Booking Confirmation and Travel Contract and notifying Veditalia promptly of any error or discrepancy.

Corrections or changes requested after the booking has been confirmed may result in additional costs where charges are imposed by third-party suppliers.

5. Accommodation & Rooming

5.1 Confirmed Rooming Arrangements

Accommodation will be provided in selected 4-star business hotels or equivalent, as described in the applicable Travel Information and Technical Sheet.

The rooming arrangements confirmed for this booking are:

Number of Rooms	[X]
Room Type(s)	[DOUBLE / TWIN / SINGLE / TRIPLE / OTHER]
Occupancy	[DETAILS]
Bedding Configuration	[IF KNOWN / SUBJECT TO HOTEL ALLOCATION]

The rooming arrangement stated above forms part of this booking. The precise bedding configuration may vary between hotels where expressly permitted under the provisions below.

5.2 Special Room Requests

Special Room Requests	[NONE / DETAILS]

Special room preferences will be communicated to the relevant accommodation providers and every reasonable effort will be made to accommodate them.

Unless expressly accepted under Section 2.2 or otherwise confirmed in writing by Veditalia, such requests cannot be guaranteed and do not form part of the contracted travel services.

5.3 Single Occupancy

Where a Traveler has selected single occupancy, an additional single room supplement of EUR 400 will apply, unless a different amount is expressly stated in this Booking Confirmation and Travel Contract. The supplement provides the Traveler with exclusive use of a room for one person.

It does not guarantee a larger room, an upgraded room category, a particular view or additional hotel services.

Room size, layout and features may vary between hotels.

5.4 Triple Occupancy

Where three Travelers are confirmed to share one room, the accommodation will be provided on a triple-occupancy basis.

Depending on the configuration and standards of the relevant hotel, triple occupancy may consist of existing bedding together with an additional bed, rollaway bed or sofa bed.

The third Traveler may benefit from the applicable reduced triple-occupancy rate where such a rate forms part of the confirmed booking.

Triple occupancy is subject to the capacity and configuration of the accommodation used for the relevant departure and must be expressly identified in this Booking Confirmation and Travel Contract.

The precise bedding configuration may vary between hotels and does not guarantee three permanent standard beds.

5.5 Children under 12 and Family Rooming

A child under 12 years of age on the scheduled departure date who shares one room with two adults is accommodated on a triple-occupancy basis.

The child does not incur any additional room occupancy or extra-bed charge and receives a 30% discount from the applicable adult package price, as reflected in the Price Summary of this Booking Confirmation and Travel Contract.

Depending on the configuration of the relevant hotel, the room may include existing bedding together with one additional bed, rollaway bed or sofa bed.

Under the rooming arrangements applicable to Italy in a Week, no more than three Travelers may be accommodated in one room. Where a booking includes four or more Travelers who would otherwise wish to share one room — for example, two adults and two children — at least two rooms must be booked.

The number of rooms, occupancy arrangement and applicable price will be expressly confirmed in this Booking Confirmation and Travel Contract.

6. Selected Travel Protection Formula

6.1 Insurance Details

Selected Formula	[STANDARD / FLEX]
Insurance Provider	Nobis Compagnia di Assicurazioni S.p.A.
Insurance Convention Reference	[REFERENCE TO BE COMPLETED]

The insurance coverage associated with the selected Travel Protection Formula is included in the Total Package Price and is not charged separately to the Traveler.

The Official Insurance Documentation applicable to the available Travel Protection Formulas is provided or made available to the Traveler during the booking process, so that it can be reviewed before the booking is completed.

As the departure remains subject to the minimum group size requirement, the applicable insurance policy or certificate relating to the selected Travel Protection Formula will be issued in accordance with the procedures of the Insurance Provider following Veditalia’s confirmation that the relevant departure will operate. The policy or certificate will then be provided or made available to the Traveler.

The effective date and duration of each insurance guarantee are governed exclusively by the Official Insurance Documentation and the applicable policy or insurance certificate issued by the Insurance Provider.

6.2 Standard Formula

The Standard Formula includes the travel insurance protections specified in the applicable Official Insurance Documentation, including the applicable:

travel assistance coverage;
medical expenses coverage;
baggage coverage;
any additional benefits expressly provided under the applicable policy.

6.3 Flex Formula

The Flex Formula includes the insurance protections provided under the Standard Formula together with the additional Trip Cancellation Insurance specified in the applicable Official Insurance Documentation.

6.4 Insurance Terms and Conditions

The exact scope of insurance coverage, including insured benefits and events, limits, exclusions, deductibles or excesses, eligibility requirements, effective dates, duration of coverage, assistance procedures and claim procedures, is governed exclusively by the applicable Official Insurance Documentation and any policy or insurance certificate issued by the Insurance Provider.

The description of the Standard or Flex Formula contained in this Booking Confirmation and Travel Contract is intended only to identify the Travel Protection Formula selected by the Traveler and does not extend, modify or replace the applicable Official Insurance Documentation.

In the event of any inconsistency concerning the scope or operation of insurance coverage, the applicable Official Insurance Documentation and policy or insurance certificate shall prevail.

6.5 Insurance Claims following Cancellation

The inclusion of Trip Cancellation Insurance under the Flex Formula does not alter the Traveler’s contractual cancellation rights or the cancellation and refund provisions applicable under this Booking Confirmation and Travel Contract and the General Terms and Conditions.

If the Traveler cancels the package, any applicable cancellation amount will be determined in accordance with Section 9, the General Terms and Conditions and mandatory applicable law.

Where the reason for cancellation is covered by the applicable Trip Cancellation Insurance, the Traveler may submit a claim to the Insurance Provider for reimbursement of any eligible cancellation amount or other insured loss, subject exclusively to the terms, conditions, exclusions, deductibles or excesses, limits and claim requirements set out in the applicable Official Insurance Documentation.

The submission of an insurance claim does not suspend or modify the contractual consequences of the Traveler’s cancellation.

Insurance claims are assessed and administered by the Insurance Provider in accordance with the applicable Official Insurance Documentation.

Veditalia does not determine whether an insurance claim is covered and does not approve, reject or settle claims on behalf of the Insurance Provider.

The Traveler is responsible for submitting any insurance claim within the applicable time limits and for providing the information and supporting documentation required by the Insurance Provider.

7. Package Price

7.1 Price Summary

Package Price – Adult Traveler	€ [AMOUNT]
Number of Full-Price Adult Travelers	[X]
Triple-Occupancy Discount – Third Adult	[XX% / € AMOUNT / N.A.]
Number of Children Under 12	[X / N.A.]
Child Discount – Under 12	[30% / € AMOUNT / N.A.]
Single Room Supplement	€ [AMOUNT / N.A.]
Other Confirmed Supplements / Discounts	€ [AMOUNT / N.A.]
TOTAL PACKAGE PRICE	€ [TOTAL]

7.2 Pricing Notes

The Total Package Price includes the travel services confirmed for this booking together with the insurance coverage associated with the selected Travel Protection Formula.

The applicable insurance coverage is included within the package price and is not presented as a separate optional charge.

Services not expressly listed as included in this Booking Confirmation and Travel Contract and in the Travel Information and Technical Sheet are not included in the Total Package Price.

8. Payment Details

8.1 Payment Summary

Payment Method	[CREDIT CARD / DEBIT CARD / BANK TRANSFER / OTHER]
Total Package Price	€ [AMOUNT]
Amount Paid to Date	€ [AMOUNT]
Outstanding Balance	€ [AMOUNT]
Balance Due Date	[DATE]

8.2 Deposit

For bookings made 60 days or more before the scheduled departure date, a deposit of EUR 300 per Traveler is required at the time of booking.

Deposit Amount	€ [AMOUNT]
Payment Status	[PAID / DUE]
Payment Date	[DATE]

The deposit forms part of the Total Package Price and will be credited towards the outstanding balance. It is not an additional charge.

The deposit is fully refundable for 30 calendar days from the date it is received by Veditalia.

If the final payment due date falls before the expiry of the standard 30-calendar-day refund period, the deposit refund period will end on the final payment due date.

Where Veditalia receives the Traveler’s written cancellation before the applicable refund period expires, the deposit will be refunded in full.

After the applicable refund period has expired, the deposit is no longer automatically refundable. Any amount retained or refunded following cancellation will be determined in accordance with Section 9, the General Terms and Conditions and mandatory applicable law.

For bookings made less than 60 days before departure, no deposit applies and the full Total Package Price must be paid at the time of booking.

8.3 Balance Payment and Bookings Made Less Than 60 Days Before Departure

For bookings made 60 days or more before the scheduled departure date, the outstanding balance of the Total Package Price must be paid no later than 60 days before departure.

Outstanding Balance	€ [AMOUNT]
Balance Due Date	[DATE]
Payment Status	[PAID / DUE]

The Traveler is responsible for ensuring that the outstanding balance is received by Veditalia by the applicable due date.

If the outstanding balance is not received by the due date, Veditalia may request payment within an appropriate additional period where the circumstances and proximity of departure reasonably allow. If payment remains outstanding after any additional period granted by Veditalia, Veditalia may terminate the booking. Any amount due or refundable following such termination will be determined in accordance with Section 9, the General Terms and Conditions and mandatory applicable law.

For bookings made less than 60 days before the scheduled departure date, the full Total Package Price must be paid at the time of booking and no deposit/balance payment structure applies.

For such bookings, the Traveler may cancel within 7 calendar days from the date the full payment is received by Veditalia and receive a full refund, provided that the package has not already commenced.

After the expiry of the 7-calendar-day refund period, any cancellation will be subject to Section 9, the General Terms and Conditions and mandatory applicable law.

9. Cancellation by the Traveler

9.1 How to Cancel

The Traveler may terminate the travel contract at any time before the start of the package by notifying Veditalia in writing by email at [email protected].

Cancellation takes effect on the date on which the written notice is received by Veditalia.

9.2 Applicable Refund Periods

The applicable refund period depends on when the booking is made, as further described in Section 8:

For bookings made 60 days or more before departure, the EUR 300 per Traveler deposit is fully refundable for 30 calendar days from the date it is received by Veditalia. If the final payment due date falls before the expiry of that 30-day period, the refund period ends on the final payment due date.
For bookings made less than 60 days before departure, the full Total Package Price is payable at the time of booking. The Traveler may cancel within 7 calendar days from the date the full payment is received by Veditalia and receive a full refund, provided that the package has not already commenced.

Where Veditalia receives the Traveler’s written cancellation within the applicable refund period, the refund described above will apply.

9.3 Cancellation After the Applicable Refund Period

Once the applicable refund period has expired, the Traveler may still terminate the travel contract at any time before the start of the package.

Where the Traveler cancels after the applicable refund period, Veditalia may retain or charge an appropriate and justifiable cancellation amount in accordance with the General Terms and Conditions and mandatory applicable law.

The applicable cancellation amount will be calculated in accordance with mandatory applicable law. Where no standardized cancellation amount applies, it will correspond to the Total Package Price less the cost savings and income resulting from the alternative deployment of the relevant travel services. Any deposit or other amount already paid by the Traveler will be taken into account when determining the final amount due or refundable following cancellation.

Where the applicable cancellation amount is lower than the amount already paid, the Traveler will be entitled to the corresponding refund.

Where the applicable cancellation amount exceeds the amount already paid, the Traveler may remain responsible for the outstanding amount, to the extent permitted by the General Terms and Conditions and mandatory applicable law.

At the Traveler’s request, Veditalia will provide information regarding the basis on which the applicable cancellation amount has been determined.

Nothing in this Section limits any right of the Traveler to terminate the travel contract without cancellation charges where such a right is provided by mandatory applicable law, including in the circumstances set out in the General Terms and Conditions.

Any refund due to the Traveler following termination of the travel contract will be made without undue delay and, in any event, no later than 14 days after termination, subject to any applicable cancellation amount and mandatory applicable law.

9.4 Flex Formula and Cancellation Claims

Travelers who have selected the Flex Formula may be eligible to claim reimbursement of an eligible cancellation amount from the Insurance Provider where the reason for cancellation is covered by the applicable Trip Cancellation Insurance.

The existence of insurance coverage does not alter the cancellation and refund provisions applicable under this Booking Confirmation and Travel Contract and the General Terms and Conditions, or the calculation of any contractual cancellation amount due following cancellation.

Any insurance reimbursement is subject exclusively to the applicable Official Insurance Documentation, including its insured events, conditions, exclusions, limits, deductibles or excesses and claim requirements.

Insurance claims are assessed and administered by the Insurance Provider.

10. What Is Included

The services included in the package are those identified in the Travel Information and Technical Sheet applicable to this booking, together with any additional services expressly confirmed in this Booking Confirmation and Travel Contract.

These may include:

accommodation in selected 4-star business hotels or equivalent;
internal transportation included in the tour program;
the services of a Tour Leader throughout the tour;
guided visits and local guides where indicated;
admission tickets expressly included in the program;
meals expressly identified as included;
activities and experiences expressly listed as included;
the selected Travel Protection Formula.

The Travel Information and Technical Sheet provides the full details of the services included in the package.

11. What Is Not Included

Unless expressly stated otherwise in this Booking Confirmation and Travel Contract or the Travel Information and Technical Sheet, the package does not include:

international or domestic transportation to the starting point of the tour;
onward transportation after the package has ended;
airport transfers unless expressly included;
passport, visa or other entry-related costs;
meals and beverages not expressly included;
local tourist taxes where stated as payable locally;
personal expenses and hotel extras;
optional activities or services booked independently;
gratuities, unless expressly stated as included;
any other service not expressly identified as part of the package.

12. Important Travel Information

12.1 Travel Readiness and Documents

Italy in a Week is an escorted group tour and requires reasonable punctuality, cooperation and participation.

Travelers are responsible for ensuring that they hold all documents required for travel, in accordance with the Travel Information and Technical Sheet, and comply with any applicable identification, entry and health requirements.

Travelers should also ensure that they are able to meet the practical and physical requirements of the tour described in the Travel Information and Technical Sheet.

12.2 Practical Information Before Departure

Detailed information concerning the practical aspects of the tour — including luggage, mobility and activity considerations, general arrival arrangements and preparation for departure — is provided in the Travel Information and Technical Sheet.

Departure-specific or updated operational information, including final meeting details, timing updates, emergency contacts and other practical instructions, may also be communicated separately by Veditalia before departure.

13. Documents Applicable to Your Booking

13.1 Contractual and Related Documentation

Contractual documents

Booking Confirmation and Travel Contract
General Terms and Conditions
Travel Information and Technical Sheet
any specific requests or special conditions expressly accepted by Veditalia;
any subsequent written amendments expressly agreed between Veditalia and the Traveler; and
any pre-contractual information which forms part of the travel contract under mandatory applicable law.

These documents should be read together, as each provides information about a different aspect of the package holiday.

Other documentation provided to the Traveler

Package Travel Standard Information
Official Insurance Documentation

13.2 Order of Precedence

The documents relating to the booking are intended to be consistent with one another.

If different documents contain conflicting information concerning the specific services purchased, the details expressly confirmed in the Booking Confirmation and Travel Contract will take priority, to the extent permitted by mandatory applicable law.

The Travel Information and Technical Sheet will govern the itinerary, technical characteristics and general structure of the package.

The General Terms and Conditions will govern matters of general contractual application.

The Official Insurance Documentation will exclusively govern the scope, conditions, exclusions, limits and operation of insurance coverage.

Any pre-contractual information which forms part of the travel contract under mandatory applicable law shall remain binding in accordance with that law.

Mandatory applicable law will prevail in all cases.

14. Traveler Rights, Assistance and Complaints

14.1 Responsibility of Veditalia and Assistance

Veditalia is responsible for the proper performance of all travel services included in the package, irrespective of whether those services are performed directly by Veditalia or by third-party service providers.

Veditalia will provide appropriate assistance to a Traveler who experiences difficulties during the package, in accordance with the General Terms and Conditions and mandatory applicable law.

14.2 Reporting Problems During the Tour

If the Traveler identifies any lack of conformity in the performance of a travel service included in the package, the Traveler must inform Veditalia without undue delay, taking into account the circumstances of the case, so that the matter can be assessed and, where appropriate, remedied.

During the tour, the Traveler may contact Veditalia through the emergency or assistance contact details provided with the travel documentation.

Emergency / Assistance Telephone	+39 02 45 37 06 60
Email	[email protected]

14.3 Complaints

Complaints concerning the performance of the package may be submitted to Veditalia using the following contact details:

ACS S.r.l. (Veditalia)
Via Villoresi 4, 20143 Milan, Italy

Email	[email protected]
PEC	[email protected]
Telephone	+39 02 45 37 06 60

Travelers are encouraged to provide sufficient information concerning the booking and the matter complained of to enable Veditalia to assess and respond to the complaint.

14.4 Transfer of the Travel Contract

The Traveler may transfer the package travel contract to another person who satisfies all conditions applicable to the package by notifying Veditalia on a durable medium no later than seven days before the start of the package, in accordance with applicable law.

The transferring Traveler and the substitute Traveler will be jointly responsible for payment of any outstanding balance and any additional fees, taxes or other costs arising from the transfer.

Veditalia will inform the Traveler of the actual costs resulting from the transfer. At the Traveler’s request, Veditalia will provide evidence of the costs resulting from the transfer. Such costs must not be unreasonable and may not exceed the costs actually incurred by Veditalia as a result of the transfer.

15. Traveler Acknowledgements

By completing the booking, the Traveler confirms that:

the booking details and personal information provided are accurate;
the package holiday described in this Booking Confirmation and Travel Contract corresponds to the booking made;
before entering into the travel contract, they received or were provided with access to the Package Travel Standard Information applicable to the booking;
before entering into the travel contract, they received or were provided with access to the General Terms and Conditions and had the opportunity to review them;
before entering into the travel contract, they received or were provided with access to the applicable Travel Information and Technical Sheet containing the main characteristics and relevant pre-contractual information concerning the package;
before entering into the travel contract, they received or were provided with access to the insurance terms, conditions and pre-contractual documentation applicable to the selected Travel Protection Formula;
they have reviewed the applicable payment and cancellation conditions;
they understand that the confirmed booking remains subject to the minimum group size requirements until Veditalia confirms in writing that the minimum number of participants required for the departure has been reached;
they understand that the insurance coverage associated with the selected Travel Protection Formula is included in the Total Package Price;
they understand that the scope and operation of the insurance coverage, including benefits, limits, exclusions, deductibles or excesses, eligibility requirements and claim procedures, are governed exclusively by the applicable Official Insurance Documentation and any policy or insurance certificate issued by the Insurance Provider;
they understand that any insurance claim must be submitted and managed in accordance with the procedures and requirements established by the Insurance Provider; and
they had the opportunity to review the contractual and pre-contractual information made available to them before completing the booking.

Where the Lead Traveler makes the booking on behalf of other Travelers, the Lead Traveler confirms that they are authorized to do so and undertakes to make the relevant contractual and pre-contractual documentation, including the Official Insurance Documentation, available to all Travelers included in the booking.

16. Acceptance of the Travel Contract

16.1 Contract Formation

The travel contract is concluded in accordance with the booking process described in the General Terms and Conditions.

Where the booking is completed online, the Traveler’s electronic acceptance of the applicable contractual documents and completion of the required booking process constitute the Traveler’s acceptance of the applicable contractual terms. The travel contract is concluded only when the conditions set out in the General Terms and Conditions have been satisfied and Veditalia issues this Booking Confirmation and Travel Contract.

16.2 Official Documentation

Following conclusion of the contract, the Traveler will receive or be provided with access to this Booking Confirmation and Travel Contract and the applicable contractual documentation on a durable medium.

The Traveler should retain the documentation provided for future reference.

17. Contact Details

17.1 Customer Support

For questions about the booking or this Booking Confirmation and Travel Contract:

ACS S.r.l. (Veditalia)
Italy in a Week – Customer Support

Email	[email protected]
Telephone	+39 02 45 37 06 60

17.2 Assistance during the tour

For urgent assistance while the tour is in progress:

Emergency Assistance	+39 02 45 37 06 60

The emergency assistance number is intended for urgent matters requiring assistance during the operation of the package holiday.

For ordinary booking inquiries and non-urgent requests, Travelers should contact Customer Support.